Troubleshooting Tips If You Have No Sound On Skype

It can be so frustrating when this happens

Skype is a handy way for individuals and teams to keep in touch.

If for some reason you have no sound on Skype, there are a number of troubleshooting steps you can use to find the problem and get things back up and running again.

Some of the causes of this problem include:

With these issues in mind, we’re going to show some basic and advanced troubleshooting tips if you have no sound on Skype.

How To Fix No Sound on Skype

Try the following techniques to resolve sound issues on Skype before moving to other advanced solutions:

Select the Correct Audio Device

To ensure you’ve selected the correct audio device, open Skype, tap the three dots next to your profile name and clickSettings.

ClickAudio and Video.

UnderAudio, click the down arrow and select the audio device you’re using with Skype.

Note: If you’re using your computer’s native microphone, only one option will appear. Speak into the microphone and check the indicator bar for any movement. If the blue speech activity indicator shows some movement, then the microphone can hear you.

Make a Test Call

To do this, clickMake a free test callat the bottom of the Audio and Video settings screen.

If you’re able to hear your message played back, the microphone is working, so the issue could be with the playback device or the other person’s connection.

If you’re using your mobile device, such as an Android smartphone or tablet, iPhone or iPad, use the steps below to make a test call.

For Android devices, go to theSettingsapp on your smartphone or tablet and tap onApps(orApplication Managerdepending on your device).

TapSkypeand selectPermissions.

Toggle on theMicrophoneoption.

Make the test call and check if the sound is working again. For iPhone, iPad or iPod Touch, openSettings > Skype.

Check that theMicrophoneoption is toggledonor green so that Skype can access the device’s microphone.

Check Audio Settings

To do this, click on the sound icon on your computer’s taskbar next to the date and time. Adjust the speaker volume using the volume slider control for your default playback device.

Check Your Device’s Audio Drivers

Still no sound on Skype? One of the main reasons for this could be faulty or outdated audio drivers. Check your audio drivers and uninstall, disable, roll back or update them to resolve the issue.

To do this, right-clickStart > Device Managerand click theSound, Video and Game Controllersto expand the category.

Right-click your audio driver, and selectUninstall Device.

Restart your computer and check if the sound works again.

To disable the audio driver, right-click on it and selectDisabledevice.

To roll back the audio driver to the previous version, right-click on it and selectProperties.

Under theDrivertab, selectRoll-back driver, clickOKand check the sound again.

To update your audio driver, right-click the driver and selectUpdate Driver.

SelectSearch automatically for updated driver softwareand see if the tool finds newer drivers. Do the same for all your audio devices before checking if the sound issue on Skype has been resolved.

Disable Automatically Adjust Microphone Settings

This method allows you to manage audio levels that change when you make a voice or video call.

To do this, launch Skype, click on the three dots to open theSettingsmenu. ClickAudio and Videoand scroll to theAudiosection. Toggle theAutomatically adjust microphone settingsswitch to off.

Make sure you select the default microphone and speaker levels, before starting another call and checking if the sound works again.

Reinstall Skype

If none of the above methods work, reinstall Skype and see if it resolves the audio problem on your computer.

To do this, open theControl Paneland clickPrograms.

ClickUninstall ProgramsunderPrograms and Features.

Find Skype, right-click on it and selectUninstall. Follow the instructions to completely uninstall Skype.

OpenFile Explorer, clickThis PCand go to this path:C:\Users\YOURUSERNAME\AppData\Roaming

Note: If you don’t see the AppData folder, click theViewtab and select theHidden Itemscheckbox.

Open the Skype folder, right-click thexmlfile, and selectDelete.

Delete theconfig.xmlfile that’s found in the folder with the same name as your Skype name. Go back to theRoamingfolder, right-click and selectRename. You can set the name asSkype_old.

Download Skype again and check if the sound is back.

Did any of these solutions help fix the sound issue on Skype for you? Let us know in a comment below.

Elsie is a technology writer and editor with a special focus on Windows, Android and iOS. She writes about software, electronics and other tech subjects, her ultimate goal being to help people out with useful solutions to their daily tech issues in a simple, straightforward and unbiased style. She has a BCom degree in Marketing and currently pursuing her Masters in Communications and New Media.Read Elsie’s Full Bio

Welcome to Help Desk Geek- a blog full of tech tips from trusted tech experts. We have thousands of articles and guides to help you troubleshoot any issue. Our articles have been read over 150 million times since we launched in 2008.

HomeAbout UsEditorial StandardsContact UsTerms of Use

Copyright © 2008-2024 Help Desk Geek.com, LLC All Rights Reserved