PlayStation Network Sign-In Failed? Try These 13 Fixes

Before trying to contact PlayStation Support

Do you keep receiving a “Network sign-in failed” error while attempting to log into the PlayStation Network on your PS4 or PS5? Here are some tips on how to troubleshoot and fix the problem.

Your PlayStation can fail to log you into the PlayStation Network for several reasons. For example, that could be due to a server outage or an incorrectly configured network setup.

If you see a “Network sign-in failed” error on your PS5 or PS4, work through the fixes that follow, and you should be able to resolve it.

1. Check PlayStation Server Status

To check if the “Network sign-in failed” error on your PS5/PS4 is due to issues with the PSN servers, visit thePlaystation Network’s Service Status pageand pick your region.

If there appears to be server maintenance or another issue (specifically with theAccount managementcategory), you must wait until Sony finishes dealing with it. Move on to the next fix if all PSN services are up and running.

2. Log Out/Log Back In

Logging out and back into your local gamer profile can quickly resolve unexpected issues preventing your PlayStation 5 or PlayStation 4 from connecting to your PSN account.

To do that, select your profile picture on the Home Screen and pick theLog Outoption. Then, log in to your profile again.

3. Reboot PS5/PS4

If the issue persists, try restarting your PS5/PS4. Press thePSbutton, select thePowericon, and chooseRestart PS5/PS4.

4. Restart Router or Modem

Minor router-side issues are another reason that stops your PS5/PS4 from communicating with the PS network. Try restarting it. If that doesn’t help,soft-reset your router.

5. Delete and Re-add Registered Network

Deleting your registered network connection from your PS5/PS4 and re-adding it can also fix persistent connectivity issues. To do that:

  1. SelectSettingson the top of the Home Screen.

  2. SelectNetwork.

  3. SelectSettings>Set UpInternet Connection.

  4. Highlight your internet connection and press theOptionsbutton. Then, selectForget.

  5. Pick the network from theNetworks foundlist and set it up again.

6. Switch to Ethernet or a Different Wireless Network

If you use Wi-Fi, switch to Ethernet and check if that makes a difference. If that’s not possible, try connecting to a different Wi-Fi network. For example, you can always set up awireless hotspot on your AndroidoriPhone.

To connect to a new wired or Wi-Fi connection on your PS5/PS4, selectSettingson the Home Screen and go toNetwork>Settings>Set UpInternet Connection.

7. Set Up Automatic Login

Setting your PS5/PS4 to log you into your profile automatically at startup might also resolve the “Network sign-in failed” issue. To do that:

  1. Open theSettingsscreen and selectUser and Accounts.

  2. SelectLogin Settings.

  3. Activate the switch next toLog In to PS5/PS4 Automatically.

8. Change to Google DNS

Ditching your ISP’sDNS (Domain Name System) serversin favor of apopular DNS serviceimproves online connectivity. Here’s how to set up your PS5/PS4 to use Google DNS.

  1. Visit theSet UpInternet Connectionscreen on your PS5/PS4.

  2. Select your internet connection and press theOptionsbutton. On the menu that shows, pick theAdvanced Settingsoption.

  3. SelectDNS Settingsand set it toManual.

  4. Add the following as thePrimary DNSandSecondary DNS:

8.8.8.8

8.8.4.4

  1. SelectOKto save your changes.

  2. Go back to the previous screen, selectConnection Status>Test Internet Connection, and check if the network sign-in error recurs.

9. Modify the MTU Setting

Another way to fix sign-in issues on PlayStation consoles is to make the following change to your internet connection’s MTU (Maximum Transmission Unit) setting.

  1. Visit theSet UpInternet Connectionscreen.

  2. Select your internet connection and press theOptionsbutton. Then, selectAdvanced Settings.

  3. SelectMTUand set it toManual.

  4. Change the default MTU value from1500to1473or1475.

  5. SelectOKto save your changes.

10. Make Additional Network Changes

Revisit the internet connection setup screen on your PlayStation 5 or PlayStation 4 and make sure the following settings for your registered network are set as follows:

11. Update System Software

Updating your PS5/PS4’s system software is the best way to resolve any system-related bugs or glitches preventing you from signing into your PlayStation account. To do that:

  1. OpenSettingsand selectSystem.

  2. Select theSystem Software Updateand Settingsoption

  3. SelectUpdate System Software.

  4. SelectUpdate Using Internet.

  5. SelectUpdate Nowto install all pending updates

If your console fails to update over the internet, you can update it via USB instead. To do that:

  1. Format a flash drive in the FAT32 format via a PC or Mac.

  2. Create a folder labeledPS5orPS4within the root of the drive, and then a sub-folder inside it labeledUpdate.

3.Download the latest PS5orPS4 update file.

  1. Copy the update file to theUpdatesubfolder on the USB flash drive.

  2. Connect the flash drive to your PS/PS4.

  3. Repeat the steps above but select theUpdate from USB Deviceoption.

12. Rebuild the PS5/PS4 Database

Clear the system cache and rebuild the database on yourPS5/PS4 console in Safe Modeif the issue persists. To do that:

  1. Turn off your PS5/PS4.

  2. Connect your DualSense/DualShock controller to the console via its charging cable.

  3. Boot your PlayStation back up but hold down thePowerbutton until you hear the console beep for the second time.

  4. Wait until the console boots into Safe Mode.

  5. Select theClear Cache andRebuild Databaseoption.

13. Factory Reset PS5 Settings

You can also try restoring your PlayStation 5 or PlayStation 4 to factory default settings in Safe Mode. That should reset any conflicting network or other settings behind the “Network sign-in failed error.” Your games and save data will remain intact.

  1. Boot your console into Safe Mode.

  2. SelectRestoreDefault Settings.

  3. Restart your console normally. Then, set up your internet connection from scratch and try signing into your console with your PSN login credentials.

Contact PS5 Support

If none of the fixes above help fix the PlayStation Network sign-in failed error, useSony’s Fix & Connect toolto diagnose and troubleshoot connectivity issues with your console. If that fails to work as well,contact PlayStation Support.

Dilum Senevirathne is a freelance tech writer and blogger with three years of experience writing for online technology publications. He specializes in topics related to iOS, iPadOS, macOS, and Google web apps. When he isn’t hammering away at his Magic Keyboard, you can catch him binge-watching productivity hacks on YouTube.Read Dilum’s Full Bio

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