Microsoft Teams Status Not Updating? 10 Fixes to Try

Before calling up the support line

Are you unable to update your status inMicrosoft Teams? Do you always appear “Offline” or “Away” in Teams? The troubleshooting recommendations in this article should help you fix the issue.

1. Wait 3-5 Minutes

Teams changes your status to “Away” if your computer is inactive for five minutes or more. Your Teams status should automatically change when you resume using your computer.

If it doesn’t,Microsoft recommends waiting at least three minutesfor Teams to update your status. Reset your status (see the next section) if nothing changes after 5 minutes.

2. Reset and Change Status

A temporary glitch with the Microsoft Teams app might prevent you from changing your status. If your Microsoft Teams status is stuck, perform a “status reset” and try changing your status again.

Select a new status option and check if Microsoft Teams updates your status.

3. Check Microsoft Teams Service Health

The Microsoft Teams app might fail to update your status if the Teams is experiencing server-related downtime.

Visit theMicrosoft Service HealthorOffice Service Healthportals in your web browser and check if Microsoft Teams is up and running.

Agreen checkmark iconnext to “Teams (Customer)” signifies that the service is up and running, while ared X iconindicates issues with Teams.

Server-related downtime or outage are often fixed in a flash.Contact Microsoft Supportif the issue persists for hours or days.

4. Force Quit and Restart Microsoft Teams

Force-quitting and reopening the Teams app fixed some Teams users’ status issues inthis Reddit thread.

Follow the steps below to force close Teams on your Windows PC.

Alternatively, right-clickMicrosoft Teamsand selectEnd taskon the context menu.

You can also force-quit Microsoft Teams from the Windows Settings menu.

5. Update Microsoft Teams

Updating the Microsoft Teams app on your device can fixbugs causing some features to malfunction.

Follow the steps below to update the “Home or Small Business” version of Microsoft Teams.

Teams will automatically install an update if you have an outdated app version.

Follow the steps below to update the “Work or School” version of Microsoft Teams.

Microsoft Teams will automatically update itself in the background.

Try changing your status when the app comes back on. Clear the Microsoft Teams cache if the problem persists.

6. Clear Microsoft Teams Cache

Microsoft Teams builds up cache files to help the app run smoothly. These cache files sometimes get corrupt, thereby causing Microsoft Teams to malfunction.

Clearing Microsoft Teams cache filesrefreshes the app and allows it to update your status correctly again.

Close Microsoft Teams and follow these steps to delete its cache files.

Close the File Explorer, reopen Teams, and try updating your status again.

Close or force-quit Microsoft Teams and follow the steps below to clear the app’s cache on your Mac.

Reopen Teams after clearing its cache files and check if you can update your status.

7. Repair and Reset Microsoft Teams

Repair Microsoft Teams on your Windows PC if the app still won’t update your status.

Terminate or force-close Microsoft Teams and follow the steps below to repair

In Windows 10, go toSettings>Apps>Apps & featuresand select themenu iconnext to Microsoft Teams.

Restart Microsoft Teams and try updating your status when you see a checkmark icon next to the “Repair” button.

Reset Microsoft Teams if the app still won’t update your status after the repair operation. Note that resetting Teams will delete the app’s data and sign out your account.

8. De-register Teams as Chat App for Office

Teams can automatically change your status if it’s your computer’s default chat app forOffice applications. Follow the steps below to de-register Teams as the chat app for Office.

Close and reopen the application and check if Teams stops changing your status automatically.

9. Change Coexistence Mode in Microsoft Teams Admin Center

If you recently upgraded your organization or team from Skype for Business to Microsoft Teams, the app (i.e., Teams) defaults to an “Islands” coexistence mode.

TheIslands coexistence modeallows users in your organization to use Skype for Business and Teams simultaneously. A downside of the Islands mode, however, is that it sometimes messes with Teams status updates.

If users in your organization can’t update their status, change the coexistence mode to “Teams only” in the Microsoft Teams admin center.

Open the Microsoft Teams admin center and go toTeams>Teams upgrade settings. SelectTeams onlyin the “Coexistence mode” drop-down menu and selectSave.

10. Change Your Status on Teams for Web or Mobile

Try changing your status in the Teams mobile or web apps if the desktop clients don’t update your status.

Fix Microsoft Teams Status Updates

Reboot your computer, uninstall and reinstall Microsoft Teams, orcontact Microsoft Supportif Teams still won’t update your status.

Sodiq has written thousands of tutorials, guides, and explainers over the past 4 years to help people solve problems with Android, iOS, Mac, and Windows devices. He also enjoys reviewing consumer tech products (smartphones, smart home devices, accessories, etc.) and binge-watching comedy series in his spare time.Read Sodiq’s Full Bio

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