Microsoft Teams Profile Picture Not Updating or Syncing? 7 Fixes to Try

Make sure everyone sees your latest hairdo

Having a personalized and up-to-date profile picture in Microsoft Teams helps establish your identity, adds professionalism, and enhances team collaboration. However, there are times when you might struggle to get your profile picture to update or sync.

For example, a new picture you upload through the Teams desktop app may not appear on your mobile. Or, the old photo may continue to show up within one-on-one chats, group conversations, or team meetings. This troubleshooting guide will reveal multiple fixes to get your Microsoft Teams profile picture updated and syncing again.

1. Fully Shut Down and Relaunch Teams

It’s a good idea to begin by shutting down and reopening the Teams app on your desktop or mobile. That refreshes the connection with the Microsoft servers and quickly resolves random profile picture update or sync issues.

On desktop devices, right-click theTeamsicon on the taskbar (Windows) or Dock (Mac) and selectQuit. If the program fails to quit,open the Task Manageror Activity Monitor andkill the Teams process.

If the problem occurs on a mobile device, swipe up from the bottom of the screen to open the App Switcher, remove theTeamscard, and relaunch the app from the Home Screen.

2. Change the Profile Picture on the Web

According tochatter on the Microsoft forums, re-uploading the profile picture through the Microsoft Teams web interface can get it to update or sync correctly. If you’re on a mobile device, we recommend using a PC or Mac browser.

3. Sign Out of the Teams App and Back In

If the problem persists, you must sign out of your Microsoft Teams user account on all desktop and mobile devices. Then, quit the app, relaunch it, and sign back in.

4. Restart Your Desktop or Mobile

Restarting your desktop or mobile device can clear any temporary glitches or bugs causing issues with your Microsoft Teams profile picture syncing or updating. Try that if you haven’t already.

Do you have trouble figuring out how to restart your mobile? Learn how to restart any iPhone or Android.

5. Check the Microsoft Office Server Status

If you’re only dealing with a Teams profile picture sync issue only, the problem could be due to a problem with the Microsoft servers. To check, visit theOffice Server Status web pageand make sure that there are no problems listed next toTeams (Consumer)or other Microsoft Office apps and services.

If there are issues, wait until Microsoft fixes them. Then, try signing out and into Teams on your desktop and mobile devices.

6. Update MS Teams to Its Latest Version

Using an out-of-date version of the Microsoft Teams app could be what’s causing the profile picture issues on your devices. Check for updates, install them, and check if that makes a difference.

In Windows, you can update Microsoft Teams via the app’s About screen. Just select theSettingsicon under theActivitytab and chooseAbout teamsto scan and install new updates.

If you’re using the Microsoft Store version of Teams, open the Microsoft Store and selectGet Updates.

You must use the Microsoft AutoUpdate tool in macOS to update Teams. Open Finder, selectGo>Go to folder, and visit the following directory:

/Library/Application Support/Microsoft/MAU2.0/

On the Finder window that shows up, double-clickMicrosoftAutoUpdate,wait until Microsoft AutoUpdate checks for new updates, and selectUpdatenext toMicrosoft Teams.

Open the App Store or the Play Store, search forMicrosoft Teams, and tapUpdate.

7. Clear the Microsoft Teams Cache

An obsolete Teams cache or configuration can prevent the application from uploading or syncing your profile picture. Luckily, you do not need to uninstall and reinstall Microsoft Teams. Instead, reset the Teams cache.

rm -r ~/Library/Application Support/Microsoft/Teams

For comprehensive step-by-step instructions and alternative methods, check our complete guide toresetting the Microsoft Teams cache.

Your Microsoft Teams Profile Pic Is Now Up-to-Date

Microsoft Teams profile picture issues don’t have to be a headache. The tips in this guide offer a range of solutions, from simple app restarts to clearing the Teams cache, allowing you to get your profile picture up-to-date. Try these fixes in the order presented, and with patience, you should be able to resolve the problem fairly quickly.

Dilum Senevirathne is a freelance tech writer and blogger with three years of experience writing for online technology publications. He specializes in topics related to iOS, iPadOS, macOS, and Google web apps. When he isn’t hammering away at his Magic Keyboard, you can catch him binge-watching productivity hacks on YouTube.Read Dilum’s Full Bio

Your email address will not be published.Required fields are marked*

Comment*

Name*

Email*

Website

Welcome to Help Desk Geek- a blog full of tech tips from trusted tech experts. We have thousands of articles and guides to help you troubleshoot any issue. Our articles have been read over 150 million times since we launched in 2008.

HomeAbout UsEditorial StandardsContact UsTerms of Use

Microsoft Teams Profile Picture Not Updating or Syncing? 7 Fixes to Try#

1. Fully Shut Down and Relaunch Teams#

2. Change the Profile Picture on the Web#

3. Sign Out of the Teams App and Back In#

4. Restart Your Desktop or Mobile#

5. Check the Microsoft Office Server Status#

6. Update MS Teams to Its Latest Version#

7. Clear the Microsoft Teams Cache#

Your Microsoft Teams Profile Pic Is Now Up-to-Date#

Leave a Reply#