Microsoft Teams Chat Messages Not Showing? Try These 4 Fixes
Before switching to a different device
Microsoft Teams is a communication platform that’s part of the Office 365 suite of tools. Some users have reported that Microsoft Teams chat messages aren’t showing up, preventing them from communicating with their teammates.
In this article, we’ll explain how to fix Microsoft Teams not showing chats.
Why Is Chat Not Showing in Teams?
Users have reported a few variations of this error on the desktop app and web app on the Windows 10, Windows 11, and Mac operating systems. It’s also been reported on both the Android and Apple iOS apps. Most commonly, the entire chat option is invisible. However, some users report that either the recent chat won’t load, or the entire chat history is gone.
There are a few reasons that may explain why your Microsoft Teams chat messages aren’t showing up, including:
How to Fix Microsoft Teams Chat Not Showing Messages
Since there are a few things that could be causing your Microsoft Teams chat to play up, we’ll start with the easiest fixes that are most likely to help and progress into more in-depth solutions.
1. Troubleshoot Your Internet Connection
If your network connection is not working or it’s unstable, it might be preventing Microsoft Teams from being able to load messages. To find out, load a speed test website likeSpeedtest by Ooklaand pressGo. If your internet isn’t performing as it should, check out our detailed guide on how totroubleshoot network connectivity problems.
2. Log Out and Restart the Microsoft Teams App
Logging out and restarting the Microsoft Teams app may help clear out temporary bugs. Here’s how to close Microsoft Teams:
Note:If you haven’t already, it might be worth giving your entire PC a quick reboot, too. This can help clear out any random glitches in the operating system that might be causing Teams to malfunction.
3. Clear the Microsoft Teams Cache Folder
A corrupted cache can prevent your Microsoft Teams program from working correctly. Here’s how to clear it:
Note:If you use the web version of Microsoft Teams, try clearing the web browser cache instead. Here’s how toclear the cache on all of the most popular browsers.
4. Check for Updates
If you haven’t updated Microsoft Teams in a while, it might be missing a crucial patch that will fix your chat error. To update the Microsoft Teams client:
4. Reinstall Microsoft Teams
If all else fails, it’s time to reinstall your Teams app completely. Often, a fresh install will help restore functionality to normal and remove frustrating glitches like the chat not loading.
Here’s how to reinstall Microsoft Teams:
Did Nothing Work? Use Teams on a Different Device
Hopefully, this article has helped you get yourMicrosoft Teams meetingsworking once again. However, if your Microsoft Teams still won’t show the chat option, your last option is to use Microsoft Teams on a different device. For example, if you usually use the Windows desktop app, you might have to switch to the web app or Android app.
Jake Harfield is an Australian freelance writer whose passion is finding out how different technologies work. He has written for several online publications, focusing on explaining what he has learned to help others with their tech problems. He’s an avid hiker and birder, and in his spare time you’ll find him in the Aussie bush listening to the birdsong.Read Jake’s Full Bio
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