Microsoft Surface Stuck on Windows Logo Screen? Try These 5 Fixes Now

One of these is sure to help you

It’s frustrating whenSurface won’t turn onorboot into Windows, but the issue can be quickly resolved. This article highlights troubleshooting solutions for Surface devices stuck on the Windows logo or black screen.

Problems with your Surface hardware or power supply could cause it to remain on the Windows logo screen during startup. Surface devices can also get stuck on the startup screen or in a boot loop while docked or installing updates. Follow the troubleshooting tips below to boot your Surface into Windows.

1. Wait for Updates to Install

Does your Surface reboot and get stuck on the Windows logo screen while installing driver or Windows updates? You might have to wait for your device to finish installing the updates before it boots past the screen.

Microsoft says it could take up to 20 minutes for Surface devices to install large updates. Try the next troubleshooting step if your Surface remains on the Windows logo screen after 20 minutes.

2. Charge Your Surface

Surface devices might fail to install updates and get stuck on the Windows logo screen on a low battery. Ensure your Surface has at least 40 percent battery before installing updates that require a reboot. Alternatively, connect your Surface to a power source while it reboots or installs an update.

We recommend using the power supply that shipped with your Surface device or authentic Microsoft-branded charging accessories.

If your Surface charger has a USB charging port, connecting a device to the port can interrupt your Surface’s boot process—especially if yourSurface’s battery is dead or faulty. Disconnect any device plugged into your power supply’s charging port and check if your Surface boots successfully.

3. Disconnect External Accessories and Devices

External devices or peripherals (USB flash drive, Type Cover, external display, Surface Dock, etc.) can disrupt your Surface boot process. Unplug devices connected to your Surface and wait a few minutes for it to boot past the Windows logo screen.

If your Surface is charging, ensure no other device is connected to the USB port on the power supply. You can also try disconnecting the power supply and check if your Surface boots on battery power. Force restart your Surface if it’s still stuck on the Windows logo screen.

4. Force Restart or Soft Reset Your Microsoft Surface

If your Surface becomes unresponsive during boot or usage, initiating a soft reset should get it working again. Performing a soft reset entails forcefully shutting down your Surface and turning it back on.

A soft reset clears your Surface’s memory and refreshes its operating system. How you force-restart your Surface will depend on its model and configuration.

For newer Microsoft Surface laptops and desktop models, holding thePower buttonfor 20-30 seconds should force them to restart.

Follow the steps in the next section to force-restart older Surface models using the “Two-button shutdown” method.

The steps below apply to the following Surface models: Surface RT, Surface Book, Surface 2, Surface 3, Surface Pro, Surface Pro 2, Surface Pro 3, and Surface Pro 4.

5. Hard Reset Your Surface

Factory reset your Surface using a USB recovery drive if it gets stuck on the Windows logo screen. The process is called a “hard reset,” as it deletes everything on your Surface—apps, personal files, and settings.

With a recovery drive, you can boot into Windows or reset your Surface even if it doesn’t start.

Note:You must sign in to your Microsoft account and provide yourSurface’s serial numberto download a recovery image from Microsoft’s website.

Note:SelectSkip this driveif prompted to provide a recovery key.

The reset process takes several minutes. Your Surface will reboot and display the Surface logo while it resets.

Revive Your Surface

Microsoft recommends installing the latest driver and firmware updates for Surface and Windows when your Surface reboots. That’ll help remove software bugs and resolve underlying glitches causing your Surface to malfunction.

Damage to certain hardware components (hard drive, motherboard, etc.) could result in intermittent startup failure.Contact Microsoft Surfaceif your Surface won’t boot beyond the Windows logo after trying the troubleshooting fixes above.

If you reside in theUnited States,India,China, orJapan, visit a Microsoft walk-in center to service or repair your Surface.

Sodiq has written thousands of tutorials, guides, and explainers over the past 4 years to help people solve problems with Android, iOS, Mac, and Windows devices. He also enjoys reviewing consumer tech products (smartphones, smart home devices, accessories, etc.) and binge-watching comedy series in his spare time.Read Sodiq’s Full Bio

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Microsoft Surface Stuck on Windows Logo Screen? Try These 5 Fixes Now#

1. Wait for Updates to Install#

2. Charge Your Surface#

3. Disconnect External Accessories and Devices#

4. Force Restart or Soft Reset Your Microsoft Surface#

5. Hard Reset Your Surface#

Revive Your Surface#