How to Get Help in Windows

We go into detail on your options

If you ever have aproblem with your Windows computeryou can’t resolve with a restart, ask for help. But perhaps you don’t know who to ask or where to search. So in this article, you will learn how to get help in Windows.

Since Windows 3, Microsoft offered a downloadable program called WinHlp32.exe. But withWindows 10 and 11, Microsoft decided to move away from this program and have all the necessary support for their clients online—from a built-in Get Help app to using the F1 key within running applications or going directly to Microsoft Support websites. Let’s see some of the help options for Windows in detail.

1. The Get Help App

This very convenient help application has been available since Windows 10. To find it on your computer, open the search menu and typeGet Help. You can also click the start button, scroll through all the app shortcuts on the left side of the start menu, and find theGet Helpmanually.

When you launch this app, it will automatically connect you to a virtual help agent. You will need to type what you need help with, and the virtual agent will try to find all the available information and recommended solutions to that particular problem.

If you don’t know what the problem might be, the virtual agent won’t be able to help you. Instead, typeTalk to a humanfor Microsoft support. This will connect you to a real person that works for Microsoft support. Then, click onTalk to a Personafter you specify that the virtual assistant didn’t help you.

2. Contact the Support Agent

If you choose theTalk to a Personoption in the Get Help app, Windows won’t automatically connect to a Microsoft agent. Instead, it will give a list of options for contacting support. Note that you have to be logged into your Microsoft account to be able to use this feature. You can schedule a call or choose theCall Backfeature. You can also opt to chat with the Microsoft agent if you are uncomfortable talking.

3. Ask the Community

“Ask the community” is one of the options you’ll get when you choose theTalk to a Personoption in the Get Help app. This is a great option if you have a complicated Windows computer issue. Click on theAsk the communityoption, and a Microsoft Support website will pop up with the community section at your disposal.

You can search through the existing topics and see if someone else had the same issue, or you can post a new topic with your question. You will get an answer either from a Microsoft employee or a community member who knows how to solve your problem.

4. Press F1 in Running Applications

You probably already know that pressing the F1 key on the keyboard in many programs opens up the help menu. But, did you also know you can do the same on a Windows desktop? This will automatically open up the Bing search results forHow to Get Help in Windows.

This might not be the information you were searching for as it won’t help you with your problem. But the same principle works in all Microsoft Windows apps. For example, if you are running Microsoft Office and there’s a glitch you don’t know how to deal with, pressing F1 will bring up the Microsoft Office support webpage.

5. Talk to Cortana

Cortana is Microsoft’s digital assistant to help you with everything Windows-related. If you like interacting with it, you can ask Cortana for help with whatever problem you have. Cortana can help you deal with a problem or find helpful links and video tutorials.

You can talk to Cortana by sayingHey Cortana(if you have this feature enabled) or clicking the microphone icon in theAsk me anything section.

6. Troubleshoot the Problem

Windows has built-in troubleshooters that may be able to help you with a problem you are experiencing. But first, you need to find them. Go toSettings, thenUpdates & Security, and hitTroubleshoot. You can also use the search box and type in Troubleshoot. Click onTroubleshoot Settingsin the search results.

Windows will recommend what troubleshooter you might want to run. But if you are experiencing a certain problem, let’s say with your Wi-Fi connection, go to theAdditional Troubleshootersand find the Internet Connections option. Then, run the troubleshooter and wait for the results.

The troubleshooter might ask you for guidance on what exactly you are having a problem with. Select the right options, and the troubleshooter will find the appropriate answers.

7. Go to “How-To” Websites

Use Google, do a web search, and read other people’s experiences. There are so many tech websites out there (like this one) that deal with various issues you might experience with Windows devices. They write about it and maketutorials and videos on how to fix Windows issues.

These websites are typically run by tech enthusiasts and people with the knowledge and experience with anything from antivirus programs, hardware issues, and keyboard shortcuts to the Windows operating system. Some websites are in the form of forums, while others have an abundance of articles written by experts.

Nicolae is a Jack of all trades technology writer with a focus on hardware, programming languages, and AI image-processing software. Over the last five years, he has ghostwritten numerous tech how-to guides and books on a variety of topics ranging from Linux to C# programming and game development. Nicolae loves everything that has to do with technology and his goal is to share his knowledge and experience with others.Read Nicolae’s Full Bio

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How to Get Help in Windows#

1. The Get Help App#

2. Contact the Support Agent#

3. Ask the Community#

4. Press F1 in Running Applications#

5. Talk to Cortana#

6. Troubleshoot the Problem#

7. Go to “How-To” Websites#

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