How to Fix Zoom Error Code 10002 in Windows

Get back to your Zoom meeting

Zoom is a popular video conferencing app that many companies use tohost meetings, webinars, conferences, and more. However, some Zoom users report an error that prevents the Zoom application from updating to the latest version, meaning they can’t use the app at all.

In this troubleshooting guide, we’ll explain what causes the Zoom update error code 10002 and how to fix it.

What Is the Zoom Installation Error Code 10002?

The Zoom error code 10002 is an error message that seems to mostly affect Apple macOS users. But it can appear in a Windows PC too. Usually, the error occurs when trying to update Zoom. If you’re hit with the 10002 error code, you’ll be unable to update or use the Zoom app.

There are three main causes for the 10002 error code:

How to Fix Zoom Error Code 10002

Below, we’ll explain how to fix the Zoom 10002 error code on Microsoft Windows. If you need to fix the Zoom error code 10002 on macOS, check out ourdetailed guide.

To do so:

Note:If this doesn’t work, you can submit a request with Zoom Support to investigate the error. OpenFile Explorerand navigate toC:/Users/Username/Appdata/Roaming/Zoomand copy theInstaller.txtfile. Add this to your request so that the support agent can work out what’s going wrong.

Contact Zoom Support

Hopefully, this guide has helped you resolve the error code and get back to your Zoom meeting.

If you’re still experiencing issues with the Zoom client, contactZoom Supportor leave a message on theZoom Forums. In the meantime, you could use Zoom on your iPad, iPhone, or Android device.

Jake Harfield is an Australian freelance writer whose passion is finding out how different technologies work. He has written for several online publications, focusing on explaining what he has learned to help others with their tech problems. He’s an avid hiker and birder, and in his spare time you’ll find him in the Aussie bush listening to the birdsong.Read Jake’s Full Bio

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How to Fix Zoom Error Code 10002 in Windows#

What Is the Zoom Installation Error Code 10002?#

How to Fix Zoom Error Code 10002#

Contact Zoom Support#