How to Fix “You do not have permission to send to this recipient”

Definitely a problem on the receiving side

A while ago I setup Exchange Server on a virtual machine to play around with it and see if I could get a proper mail server working. I thought I did pretty well because I was able to send and receive messages internally on the network and was able to send emails out to the Internet.

However, when I logged into a computer external to my network using remote desktop and tried to send an email to an account I created on the Exchange Server, I got the following message:

Followed by some kind of message relay error :

Note that if you have come to this page because you are trying to send an email to someone and you’re not sure if it’s a problem on your side or with the receiving side, it’s definitely with the receiving side! In that case, you need to call up the person you are trying to email and tell them to notify the network or email administrator of the problem.

It’s basically a configuration problem with Exchange Server that has to be fixed. So if users on your domain cannot receive email from outside of the internal network, here’s what you have to do.

Fix Exchange Issue

Step 1: In Exchange System Manager, expandServers, expandProtocolsand then expandSMTP.

Step 2: Select theSMTP Virtual Serverthat you are using to connect to the outside and right-click and chooseOptionsorProperties.

Step 3: On theAccesstab, click onRelay.

Step 4: First, chooseOnly the list below. Now you will want to uncheck theAuthorize relay to authenticated computersorAllow all computers which successfully authenticate to relaycheck box and click on theUsersbutton.

Step 5: Check theAllowboxes forAuthenticated Users(Submit PermissionandReply Permission).

That’s it! Now all you have to do it start and stop the SMTP Server from the main console window in Exchange! External users should now be able to send emails to your domain without getting the “Unable to relay” or “You do not have permissions to send to this recipient ” error. Enjoy!

Founder of Help Desk Geek and managing editor. He began blogging in 2007 and quit his job in 2010 to blog full-time. He has over 15 years of industry experience in IT and holds several technical certifications.Read Aseem’s Full Bio

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How to Fix “You do not have permission to send to this recipient”#

Fix Exchange Issue#

How to Fix “You do not have permission to send to this recipient”

Fix Exchange Issue