How to Fix “The iTunes Library File Cannot Be Saved” in Windows 10
We show you the secret security setting
If you’re running iTunes on Windows 10, you may have come across a strange error that continually pops up and that prevents you from downloading any media onto your local computer.
In this case, I’m specifically talking about Windows 10 and most likely after you have recently updated Windows 10 to the latest version. I Googled and just about every site told me it was some kind of permissions issue with the iTunes media folder and that I had to reset the permissions or create a new library to get things working again.
However, from my tech background, I knew there had to be some other issue going on. After a lot of investigation, I found out it was a security setting in Windows 10 that was preventing iTunes from writing to the media folder.
The feature is called Controlled Folder Access and while I recommend keeping it enabled, it can cause all kinds of strange issues with programs in Windows. In this article, I’m going to walk you through the steps to fix the two errors below:
Also, when trying to download a song onto my computer from iCloud Music, I got a similar, but slight different error.
Windows 10 Controlled Folder Access
With Controlled Folder access enabled in Windows 10, you basically prevent any program from writing to default folders in Windows like Documents, Pictures, Videos, Music, etc. You manually have to give permission to each program that needs to write to these directories.
Luckily, once an application has tried to access a folder and has been blocked, it shows up in a recently blocked list and you can just select it to give it access.
First, click onStartand thenSettings.
Next, click onUpdate and Security.
In the left-hand column, click onWindows Security. On the following right pane, click theOpen Windows Securitybutton.
Now click onVirus and Threat protectionin the right or left pane.
In the right pane, scroll down until you see theManage Settingslink under theVirus & threat protection settingsheader.
You’ll see a lot of different options here, but keep scrolling down until you reachControlled folder accessand click on the manage link.
Click on the Allow an app through Controlled folder access link.
You’re going to get a security popup asking if you want to allow this app to make changes to your computer. ClickYes. Here you will see a list of apps and their paths that have been granted access.
Go ahead and click on theAdd an allowed app buttonat the top. When you click on it, you’ll see an option come up that it titledRecently Blocked Apps.
If you just closed iTunes, you should see that the top app is going to be the iTunes executable file (itunes.exe). If not, you can open iTunes again and let the error pop up and then come back to this window. Or you can just clickBrowse all appsand manually navigate to the EXE file.
Just click the+button to add the app and then clickClose. Now go ahead and open iTunes and your error will be gone! Whew! That was a lot of steps, but thankfully you only need to do this once.
It’s also a good idea to go through that recently blocked list and give access to any other app that you think is being blocked incorrectly. It tends to block a lot of Adobe software too. Hope this fixed your problem. If not, let us know in the comments.
Founder of Help Desk Geek and managing editor. He began blogging in 2007 and quit his job in 2010 to blog full-time. He has over 15 years of industry experience in IT and holds several technical certifications.Read Aseem’s Full Bio
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