How to Fix an “Error retrieving information from server. [DF-DFERH-01]” Error
Download or update your apps again
Have you encountered an “Error retrieving information from server. [DF-DFERH-01]” error while downloading or updating your Android apps? Your Play Store app may be experiencing issues, or Google’s Play Store servers may be down. There are other reasons this error occurs and prevents you from getting new apps or updating existing apps on your Android device.
Some common causes of this issue are that your internet connection has stopped working, Play Store’s cache files are corrupted, a recent Play Store update was glitchy, your phone has incorrect date and time settings, and more. The fixes also lie there.
Check if the Internet Is Working on Your Android Phone
Since the above error occurs when you download or update an app, check and ensure your phone’s internet connection (Wi-Fi or mobile data) works.
You can check your phone’s internet connection by opening a web browser and launching a site. If your site fails to load, your internet connection is faulty. You can try tofix your phone’s internet problemsby turningairplane modeon and back off, restarting your router, or contacting your internet service provider (ISP).
Check if Google’s Play Store Servers Are Down
One possible reason you’ve encountered the above error is that Google’s Play Store servers are facing downtime. The servers may be going through an update, or another item may be causing the servers not to work. This is preventing you from downloading or updating apps.
You can check if the Play Store has a server error by visiting theGoogle Play StatusorDowndetectorsite. These sites will tell you the current status of Play Store’s servers. If the store is down, wait until Google resolves the issue.
Clear Google Play Store’s Cache Files
Play Store on your phone creates and uses cache files to improve your store experience. When youface issues with your apps on the Store, it’s worth clearing these temporary files on your phone. This is because these cached files may be corrupted, causing Play Store not to function correctly.
Deleting the cache files doesn’t delete your data in the app. Your app will re-create the required cache files.
Fix the Incorrect Date and Time Settings on Your Phone
If your Android phone is using incorrect date and time settings, that may be why youcan’t download or update appsand get an “Error retrieving information from server. [DF-DFERH-01]” error instead. Make your phone use automatic date and time settings in this case, and your issue should be resolved.
Restart Your Android Phone to Fix a Google Play Store Error DF-DFERH-01
Sometimes, you have trouble getting or updating apps on Play Store because your phone’s operating system has a minor glitch. Such a glitch can cause issues with various apps and system functions, including Play Store.
One way to resolve many minor problems on your phone is toreboot your phone. When you do that, your phone turns off and back on all the system features, possibly resolving your issue.
Uninstall Google Play Store Updates
If your “Error retrieving information from server. [DF-DFERH-01]” error appeared after updating Play Store, the recent update might be the culprit. Google sometimes pushes faulty updates to users, causing issues on users’ phones.
You can fix that by rolling back your Play Store updates.
Update the Google Play Store App on Your Phone
You can have issues using the app if you haven’t updated the Play Store in a long time. Like all other apps, you should keep the Play Store up to date to ensure you have as few bugs as possible.
Updating the Play Store on your Android phonecan resolve your download and update problem.
Sign Out and Back Into Your Account in the Play Store on Your Phone
If you still have issues getting or updating apps on Play Store, your current login session in the app may have a problem. Log out and back into your account to refresh your login session and resolve your issue.
Keep your Google account’s username and password handy, as you’ll need those details to sign back into your account in the app.
Factory Reset Your Android Phone
If your issue isn’t resolved after following the above methods, your phone’s configuration might be faulty. Such incorrect configuration can cause many issues on your device, including making built-in apps like Play Store not function.
One way to fix issues with your phone’s configuration is toreset your phoneto the factory settings. Doing so erases all your custom settings and data, bringing your phone to the factory state. This should resolve the issue you’re experiencing with the Play Store.
Make sure toback up any data you wish to preserve from your phone, as factory resetting deletes all the phone’s data.
Resolve Your Google Play Store Error to Download and Update Your Android Apps
Play Store’s “Error retrieving information from server. [DF-DFERH-01]” error prevents you from obtaining new apps and updating your existing apps. If this error doesn’t go away even after multiple attempts to download or update your apps, use the above methods to resolve your issue.
The above methods fix nearly all the reasons behindyour Play Store problem, allowing you to download your favorite apps or update your existing ones.
Mahesh has been obsessed with technology since he got his first gadget a decade or so ago. Over the last few years, he’s written a number of tech articles on various online publications including but not limited to MakeTechEasier and Android AppStorm.Read Mahesh’s Full Bio
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