How to Fix a Blank “Save As” Screen in Adobe Acrobat Reader

Before resorting to calling Adobe support

Do you see a blank “Save As” screen in Adobe Acrobat Reader DC or Pro DC? We’ll explain why that happens and how you can fix the problem on both the PC and Mac.

A blank “Save As” screen in Adobe Acrobat Reader shows up when the application has trouble connecting to Adobe’s cloud storage service—a.k.a. the Adobe Document Cloud. The same issue can occur in Adobe Acrobat Pro.

Work through the solutions below, and you should be able to fix the blank “Save As” screen in Adobe Acrobat on your PC or Mac.

Disable Adobe Acrobat’s Online Storage Options

The easiest way to fix the blank “Save As” screen in Adobe Acrobat involves configuring the application to stop loading Adobe cloud services. To do that:

If you don’t use Adobe’s cloud storage service, stopping it from loading should not interfere with your workflow. However, if you do, try re-enabling theShowonline storagewhen saving filesoption after a few minutes. Move on with the rest of the fixes if you run into the problem again.

Force-Quit and Relaunch Adobe Acrobat

In most cases, force-quitting and relaunching Adobe Acrobat fixes unexpected problems that crop up in the application. You can do thatusing the Windows Task Manageror the macOS Activity Monitor.

After force-quitting Adobe Acrobat, relaunch the program, open a PDF file, and test if the blank save pop-up issue is gone.

Check the Adobe System Status

If the blank “Save As” screen issue in Adobe Reader DC or Pro DC persists, it’s a good idea to confirm that there’s nothing wrong with the Adobe servers.

Head toAdobe.com’s System Status pageusing Microsoft Edge, Google Chrome, or another web browser on your PC or Mac. IfDocument Cloudor the other server categories appear down, wait until Adobe resolves the issue.

Sign Out & Back Into Adobe Acrobat

The following fix involves signing out and back into Adobe Acrobat. That could help the application re-establish a proper connection to Adobe’s cloud storage services.

Restart Your PC or Mac

Restarting your PC or Mac is another solution to persistent cloud storage issues with Adobe Acrobat. Do that if you haven’t already and check if the problem recurs.

Note: While restarting a Mac, deselect theReopen windows when logging back inoption to stop macOS from saving and relaunching a malfunctioning Adobe Acrobat application state.

Update Adobe Acrobat to Its Latest Version

Adobe frequently releases updates that resolve persistent issues in Adobe Acrobat Reader and Pro DC. To check for and install pending updates, open theHelpmenuand selectCheck for updates. If there’s a pending update, selectYesto install it.

Add Adobe Acrobat As Firewall Exception

Next, ensure that Adobe Acrobat is not barred from connecting online. Here’s what you must do to allow the application unrestricted internet access with thebuilt-in firewalls on Windows and macOS.

Note: If you use a third-party security solution, refer to its online FAQ or documentation for firewall-related instructions.

C>Program Files>Adobe>Acrobat DC>Acrobat

Uninstall and Reinstall Adobe Acrobat

The following fix involves uninstalling and reinstalling Adobe Acrobat on your Mac. That should eliminate connectivity issues with Adobe Document Cloud that stem from a corrupt program installation.

If the error persists, use an app removal tool likeRevo Uninstaller(Windows) orAppCleaner(Mac) to delete Adobe Acrobat before reinstalling it.

Contact Adobe Support

Stopping Adobe Acrobat Reader or Pro from loading Adobe cloud services usually fixes the “Save As” blank window issue. However, if that’s not an ideal solution and none of the fixes above help, it’s time tocontact Adobe Support. They should be able to provide additional troubleshooting suggestions based on your PC or Mac setup. Try out an alternative PDF reader and editor like Foxit in the meantime.

Dilum Senevirathne is a freelance tech writer and blogger with three years of experience writing for online technology publications. He specializes in topics related to iOS, iPadOS, macOS, and Google web apps. When he isn’t hammering away at his Magic Keyboard, you can catch him binge-watching productivity hacks on YouTube.Read Dilum’s Full Bio

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How to Fix a Blank “Save As” Screen in Adobe Acrobat Reader#

Disable Adobe Acrobat’s Online Storage Options#

Force-Quit and Relaunch Adobe Acrobat#

Check the Adobe System Status#

Sign Out & Back Into Adobe Acrobat#

Restart Your PC or Mac#

Update Adobe Acrobat to Its Latest Version#

Add Adobe Acrobat As Firewall Exception#

Uninstall and Reinstall Adobe Acrobat#

Contact Adobe Support#

Leave a Reply#