How To Create a Chatbot For a Website Or Facebook Page
The easy way to automatically connect with customers
If you’ve tried ordering a pizza for delivery or contacted tech support about an issue with an app, you’ve probably encountered a chatbot. They may take your order or answer your question, sometimes even give you suggestions based on what you’re asking, and more.
By adopting bots, small and large enterprises reduce costs by handling routine queries and calls, thus replacing the number of staff needed for such tasks.
They’re also able to connect with a larger audience, which means even more engagement with customers. Finally, they provide better service 24/7 without taking breaks, and respond instantly with reliable accuracy.
This isn’t to mean that the human element is completely replaced, though. There are always agents available to handle complex issues that bots aren’t trained to answer.
If you have a website or Facebook page and want to create your very own chatbot for your personal or business brand, we’re going to show you how to get one.
Create a Chatbot For a Website
The first thing to do is to define your goals :
Your answers to these three questions will determine the kind of chatbot you’ll use – for example, support, e-commerce or news bots. Your end goal would be something like new sales, customer engagement, or simply creating a streamlined user experience for customers.
One of the easiest ways to build a simple chatbot for your website is by using chatbot software. These come with pre-built bot templates or you can create your own from scratch. For this guide, we pickedBotsify, a platform that lets you create your own chatbots without coding knowledge.
Before creating your bot, map out a plan. If you have a FAQ document ready, you can create a plan for the kind of conversations the chatbot will have with your website’s visitors. This way, you can program it to offer certain actions that’ll help them reach their goals while on the site.
Botsify offers a free trial you can use to create and test launch your bot to see how it’ll work once it’s ready. ClickSign up for freeat the top right side to register and use the platform.
Select what you want the chatbot to do on your website. You can select either of the following intents:
Create a Chatbot For a Facebook Page
You can choose to create a chatbot for your Facebook page using thedevelopers quick start guide, or you can use software like we did when creating the website chatbot above. The latter is easier as you don’t need coding knowledge to use it.
For this guide, we’ll useChatfuelas it’s one of the easiest tools to use, and you can deploy your bot in just 7 minutes. Below are the steps to create your chatbot.
Elsie is a technology writer and editor with a special focus on Windows, Android and iOS. She writes about software, electronics and other tech subjects, her ultimate goal being to help people out with useful solutions to their daily tech issues in a simple, straightforward and unbiased style. She has a BCom degree in Marketing and currently pursuing her Masters in Communications and New Media.Read Elsie’s Full Bio
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