Fix “There was a problem sending a command to the program” Error

Can happen when opening email links or attachments

Windows is full of strange error messages that I’ve written many posts on previously, so in this post I will cover another odd one. I recently ran into this message:

I ran into this error while trying to open web links from my email program. When I would click on the link, it would pop up with this error message and then proceed to open Internet Explorer with a blank page! Not really what I wanted!

After playing around with the problem more, I realized I was getting this error message when opening other types of files from not only my email program, but also the web. For example, if I tried to open a Word document or Excel file from my email, I get the error message, followed by Word or Excel opening, but not displaying the actual file.

After trying a bunch of things, I finally got the problem fixed. I’m not really sure what step fixed the problem, so I will just list out all the different things I tried and hopefully something will work for you.

Method 1 – Check Shortcut to Program

The first thing to do is to check and make sure that the shortcut to the program like IE or Excel is not being run as administrator. Right-click on the shortcut and chooseProperties. Then go to theCompatibilitytab and make sure theRun program as administratorbox is not checked.

Method 2 – Uninstall Office Viewer

If you have any version of Office viewer installed in addition to Microsoft Office, make sure you go ahead and uninstall Office Viewer. Having an older version of Office Viewer with a newer version of Office can cause this problem.

Method 3 – Reset IE/Disable Add-ons

If you’re mostly having this problem with IE 8 or IE 9, then you can try to reset IE completely and also try disabling add-ons and then seeing what happens. I have previously written a post onhow to fix issues with IE 9and it goes through the steps to do both items mentioned above.

Method 4 – Disable Anti-Virus Programs

Anti-virus software can also sometime be the culprit and cause these issues. It’s best to disable AVG, Kaspersky, ZoneAlarm or any other anti-virus program completely, restart your computer and then see if the problem goes away or not.

Method 5 – Delete the Word Data Registry Key

For Microsoft Word, you can try deleting a registry key that’s just used to store some options and preferences and won’t harm anything if deleted. It’s the Word Data registry key and it has been known to cause problems on occasions. If you delete it, it will be recreated when you open Word again the next time.

Method 6 – Excel Dynamic Data Exchange

If you have this going on with Excel, you can try the following. Open Excel and click on the bigOfficebutton and then click onExcel Options.

Now click onAdvancedin the left hand menu and uncheck the box that says“Ignore other applications that use Dynamic Data Exchange (DDE)“.

Those are about all the things I tried and something worked because the problem is now gone! Go ahead and give it a shot and see if it works for you. If not, post a comment here and let us know your situation and we will try to help. Enjoy!

Founder of Help Desk Geek and managing editor. He began blogging in 2007 and quit his job in 2010 to blog full-time. He has over 15 years of industry experience in IT and holds several technical certifications.Read Aseem’s Full Bio

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Fix “There was a problem sending a command to the program” Error#

Method 1 – Check Shortcut to Program#

Method 2 – Uninstall Office Viewer#

Method 3 – Reset IE/Disable Add-ons#

Method 4 – Disable Anti-Virus Programs#

Method 5 – Delete the Word Data Registry Key#

Method 6 – Excel Dynamic Data Exchange#