FIX: Google Play Store Keeps Crashing on Android

But only works with certain systems

On Android devices, Google Play Store is one system app that often malfunctions. This guide will walk you through 10 possible solutions that’ll prevent Google Play Store from crashing whenever you open the app.

Note that the steps for these troubleshooting solutions may vary based on the Android version installed on your device.

1. Close Used Apps

The more applications you open on your smartphone, the less Random Access Memory (RAM) is available for other applications to run effectively without issues. If Google Play Store keeps crashing on your Android device, close apps you aren’t using to free up memory for Google Play Store to run smoothly.

2. Free Up Storage Space

Play Store may fail to install applications or download app updates if your device is low on storage space. Even worse, Play Store andother applications may crash occasionally during usage. Check the Files app (or any file management app) and ensure you have sufficient storage space–at least 1GB.

If your device runs the stock Android OS, there’s a storage management tool in the Settings app that helps to free up space by removing junk files, blurry photos, unused apps, duplicates, and large files.

Go toSettings, selectStorage, tapFree Up Space, and follow the recommendations on the next page.

Alternatively, open the Google Files app, head to the “Clean” tab, and follow the recommendations on the page.

If your device doesn’t have the Files app or a storage management option in the Settings menu, install astorage cleaning appfrom third-partyAPK download websitesto free up space.

3. Force Quit Play Store

The Force Stop tool terminates an application and other related processes running in the background. It’s one of the easiest ways to correct a malfunctioning app on Android devices.

If Play Store keeps crashing after force quitting the app, clearing its cache should stabilize its performance.

4. Clear Google Play Store Cache

Google Play Store creates cache files (otherwise known asTemporary files) when you install applications or app updates and perform other actions on the app.

Overacummulation of these temporary files can sometimes disrupt the app’s performance. Besides eating up your device’s storage space, these temporary files can cause the Play Store to crash and exhibit other performance-related issues.

To clear Google Play Store’s cache data, head toSettings>Apps & notifications>All AppsorApp info>Google Play Store>Storage & cacheand tapClear Cache.

Relaunch the Play Store and check if it no longer crashes. If the problem persists, delete Google Play Store’s data (see the next section) and try again.

5. Clear Google Play Store Data

Deleting Google Play Store’s data will reset the app’s preferences (auto-download configurations, security & authentication settings, etc.) to default. On the bright side, the operation can eliminate data corruption and other Google Play Store issues.

Open the Google Play Store app menu (Settings>Apps & notifications>All AppsorApp info>Google Play Store), selectStorage & cache, tapClear Storage, and selectOKon the confirmation prompt.

6. Clear Google Play Services Cache

Google Play Services is a background application that keeps other Google apps updated and running on your device. If Play Store keeps crashing despite clearing its cache and app data, deleting Google Play Services’ cache could fix the problem.

7. Grant Play Store Background Data Access

Google Play Store will sometimes malfunction if it doesn’t have background access to your device’s internet. Check the app’s settings and make sure background data is enabled.

8. Clear Google Services Framework Data

The Google Framework Services is another important system app that maintains the Play Store and other Google apps on Android devices. If there’s a problem with this system process, you might encounter difficulty using some Google apps. Clearing the Google Services Framework’s cache and app data will restore it to default and resolve any hidden glitch.

Launch Play Store and check if that fixes the problem. If the Play Store keeps crashing, delete Google Services Framework data and try again.

9. Uninstall and Reinstall Google Play Store Updates

Updating the Play Store enhances the performance of Google apps and services on your device. Conversely, buggy updates can result in performance issues. If your device’s Play Store version is outdated, revert it to the system default and check if the app works without crashing.

Head toSettings>Apps & notifications>See All Apps(orApp info) >Google Play Services. Tap themenu iconin the top-right corner, selectUninstall updates, and tapOK.

Open the Google Play Store and check if you’re able to install apps from the store without issues. Otherwise, update Play Store to the latest version and try again.

Launch Google Play Store, tap thehamburger menu icon,and selectSettings. Scroll to the About section and tapPlay Store version.

You should get a notification that “A new version of Google Play Store will be downloaded and installed.” TapOKand wait for your device to install the new update.

The Google Play Store update will continue in the background, and the operation might take a couple of seconds or minutes—depending on your connection speed. You should get a prompt to “Complete setup by installing apps” in the notification center when the Play Store update is complete.

Tap the notification or open Play Store from the app launcher and check if you’re able to install apps without issues.

9. Restart Your Phone

A system restart is another easy fix for performance issues and app malfunctions. If the solutions above don’t work, reboot your device and see if that restores Google Play Store to normalcy.

Press and hold your device’s power button and selectRestarton the power menu. . When your device comes back on, connect it to the internet and launch Google Play Store.

10. Update Your Device’s Operating System

Software bugs in your device’s operating system could be the root cause of this issue. If the Play Store keeps crashing right after installing an OS update, check if there’s a new version that fixes the problem.

Go toSettings>System>Advanced>System updateand install any update available on the page.

If your device is up-to-date, or the newly installed update doesn’t fix the problem, considerdowngrading your Android OS versionto an unproblematic version.

Contact Google Play Help Center

If Play Store keeps crashing on all your Android devices, or none of the troubleshooting solutions above yielded the desired result, file a report in theGoogle Play Help Center. Likewise, visit theGoogle Play Communityto check if other Android users are experiencing similar issues.

Sodiq has written thousands of tutorials, guides, and explainers over the past 4 years to help people solve problems with Android, iOS, Mac, and Windows devices. He also enjoys reviewing consumer tech products (smartphones, smart home devices, accessories, etc.) and binge-watching comedy series in his spare time.Read Sodiq’s Full Bio

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FIX: Google Play Store Keeps Crashing on Android#

1. Close Used Apps#

2. Free Up Storage Space#

3. Force Quit Play Store#

4. Clear Google Play Store Cache#

5. Clear Google Play Store Data#

6. Clear Google Play Services Cache#

7. Grant Play Store Background Data Access#

8. Clear Google Services Framework Data#

9. Uninstall and Reinstall Google Play Store Updates#

9. Restart Your Phone#

10. Update Your Device’s Operating System#

Contact Google Play Help Center#

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