Fix Black Screen on Windows 10 Laptop with Intel HD Graphics

It took some time to figure this out

If you have been playing around with Windows 10 recently and tried installing it on a laptop that has Intel HD graphics, you may have been surprised when you try to boot and end up with a black screen! At least I was! I have aDell laptopand installing Windows 10 was fine with no problems.

Once it rebooted, I was presented with a lovely black screen and nothing else. After playing around a bit, I decided to try a couple of things and eventually got it working, but it took some time! In this post, I’ll walk you through the steps you can take to troubleshoot a black screen with Windows 10.

Safe Mode

The first thing you can try is Safe Mode in Windows 10. Obviously, it was a graphics card problem and safe mode loads with minimal graphics drivers. You can read my previous post on how toboot Windows into Safe Mode.

If you can get into Safe Mode, then you can try and download some different drivers and see if that fixes the problem. First, though, you should use a program likeDisplay Driver Uninstallerto remove all graphics drivers from your system.

If you have a machine like a Dell or HP, try to go to their site and download the latest driver they provide for Intel HD graphics. If you already have the latest driver from the manufacturer’s website and you are still having the same problem, you can try downloading thelatest drivers from Intelitself.

Connect to External Display

If you can’t get into safe mode, you can also try connecting your laptop to an external display via HDMI, VGA, DVI, etc. I tested this out and it works fine. Windows 10 booted with no issues. The laptop screen remained black, but at least I was able to get in and adjust the settings.

The other thing you can try is to disable Intel HD Graphics and then try to boot Windows 10. This has fixed the problem for some people. You can do this by clicking on Start and typing in device manager.

Now expandDisplay Adaptersand then right-click onIntel HD Graphicsand chooseDisable.

If you have had this problem and figured out a different way to fix it or found a set of drivers that work for your machine, post a comment and let everyone know. Enjoy!

Founder of Help Desk Geek and managing editor. He began blogging in 2007 and quit his job in 2010 to blog full-time. He has over 15 years of industry experience in IT and holds several technical certifications.Read Aseem’s Full Bio

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