Fitbit Keeps Failing to Sync? 6 Troubleshooting Tips

We’ll get you back in step

Syncing a Fitbit is a straightforward process that happens each time you open the Fitbit app.

However, you may run into an issue where the Fitbit won’t sync with your iPhone or Android device. In such cases, the Fitbit app will warn you that thefitness trackercan’t be found or the sync process is unable to complete.

There are several reasons why your Fitbit keeps failing to sync. The most common ones include:

Eventually, the Fitbit will fail to transfer your data to the Fitbit app on your smartphone, and you won’t get regular updates about your health and fitness data when you need it.

Fortunately, there are some fixes you can implement to get your Fitbit syncing again with your smartphone.

What to Do When Your Fitbit Is Not Syncing

Note: Instructions in this guide apply to the Fitbit Charge 2 and iPhone XR. However, you can use these steps to fix syncing issues with newer Fitbit models.

Before moving to the specific troubleshooting steps for your iPhone or Android device, here are a few essential things you can try:

Enable Bluetooth on Your iPhone or Android Device

Your Fitbit syncs data via Bluetooth to your smartphone. IfBluetooth is disabled, the device won’t connect to your smartphone, but you can quickly turn it on from your device’s settings.

Check When the Fitbit Device Last Synced

You can check when your Fitbit last synced to give you an indication of when the problem may have started.

Force a Manual Sync

Even after opening the Fitbit app, you may find that it won’t initiate a sync. However, you can force a manual sync to prod the app to start syncing.

Install Fitbit App

Whether you bought your Fitbit tracker new or used, you may or may not have the Fitbit app installed on your device.

Update Your Fitbit Device

If your Fitbit is outdated, it may have trouble connecting to and syncing with your smartphone. Updating the device to thelatest firmwareprovides new features, bug fixes, and functionality enhancements to help the tracker work correctly and reliably.

You can use the Fitbit app or Fitbit dashboard online to update your Fitbit device. But, first, ensure the tracker has at least 50 percent charge, and you’ve installed the latest version of the Fitbit app on your smartphone.

You can easily update your Fitbit tracker via the Fitbit app on your smartphone.

To update your Fitbit tracker via the Fitbit dashboard online, you’ll need the latest version of Fitbit Connect and aBluetooth connection with a computer.

If the Fitbit won’t update, here are a few tips on what to do:

Note: Avoid updating your Fitbit at midnight because you may get incorrect steps for the next 24 hours.

If you’ve tried all the steps so far and none of them have helped, try un-pairing your Fitbit and re-pair it again via Bluetooth.

As a last resort, you can try to reset the Fitbit device. Resetting will delete all your data and restore the tracker to factory default settings.

Once you reset the device, you can restore the data synced to your online Fitbit account.

However, performing a reset varies depending on the Fitbit model you have. You can either:

Note: Some Fitbit trackers like the Blaze and Surge models don’t have a factory reset option. You can read thefull instructions herefor each type of Fitbit device.

Get Your Fitbit Syncing With Your Smartphone Again

A Fitbit that’s not syncing is greatly diminished in its capacities. Ideally, both the Fitbit and your smartphone should automatically sync anytime the two devices are nearby.

If your Fitbit doesn’t sync even after trying all the troubleshooting steps in this guide, we recommend contacting Fitbit’s support team for further support. You can also check out our favoriteFitbit alternatives for all price points.

Leave a comment and let us know which solution worked for you.

Elsie is a technology writer and editor with a special focus on Windows, Android and iOS. She writes about software, electronics and other tech subjects, her ultimate goal being to help people out with useful solutions to their daily tech issues in a simple, straightforward and unbiased style. She has a BCom degree in Marketing and currently pursuing her Masters in Communications and New Media.Read Elsie’s Full Bio

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Fitbit Keeps Failing to Sync? 6 Troubleshooting Tips#

What to Do When Your Fitbit Is Not Syncing#

Enable Bluetooth on Your iPhone or Android Device#

Check When the Fitbit Device Last Synced#

Force a Manual Sync#

Install Fitbit App#

Update Your Fitbit Device#

Get Your Fitbit Syncing With Your Smartphone Again#

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