Can’t Sign Into the Microsoft Store? Try These 7 Fixes
You’ll be downloading apps again in no time
Signing into the Microsoft Store lets you sync app purchases, preferences and account details across your Windows devices. But when an error prevents you from signing in to your Microsoft account, you’ll be unable to access previously purchased apps.
In this troubleshooting tutorial, we’ll cover seven things to do if you can’t sign into Windows Store on your Windows 10 or Windows 11 device.
1. Troubleshoot Your Internet Connection
The first thing to do is double-check that your device is still connected to the internet. The easiest thing to do is open a web browser and load a website. If it loads, your internet is likely working fine.
If the webpage doesn’t load, try running through ourinternet connection troubleshooting guideto fix the problem.
We also recommend temporarily disabling yourVPNand proxy server and see if you can sign in. Occasionally, these prevent the Microsoft Store from working correctly, preventing you from signing in.
2. Reset Microsoft Store App and Clear the Cache
Windows apps store temporary files in a cache. These files make sure the app works correctly and loads faster. If the cache becomes corrupted, clearing the cache can resolve problems.
To reset the Microsoft Store cache:
Alternatively, you can do the following:
3. Use the Windows Store Apps Troubleshooter
Windows provides an app troubleshooter that attempts to uncover and fix issues related to its apps and system files. To use this app:
4. Use the Correct Time and Date
Some Windows apps, including the Microsoft Store, need the correct date and time settings to connect correctly. Using an incorrect time and date can prevent you from signing in. To fix this:
5. Turn On the Microsoft Store Install Service
The Microsoft Store Install Service helps the Microsoft Store app install new programs. If this service has been disabled, it can prevent the Store from working correctly.
To fix this:
6. Install Windows Updates
Microsoft releases new updates constantly to address glitches and security threats in their Windows operating systems. If you can’t sign in due to a bug in the Microsoft Store, the latest Windows update might resolve the problem.
To update your system:
7. Reinstall Microsoft Store
If nothing else has worked, your final option is to completely reinstall the Microsoft Store app. This should clear out any bugs and allow you to sign in to your user account once again.
The problem is, Microsoft Store cannot be uninstalled in the usual way. To remove it, you’ll have to use Windows PowerShell.
Get-AppxPackage -alluser WindowsStore | Remove-Appxpackage
Get-AppxPackage -AllUsers Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
Download Your Favorite Apps
Hopefully, this troubleshooting guide has helped you sign back into your Microsoft Store account. Check out our other guides if you’re still having problems — for example, if yourMicrosoft Store download keeps stopping, theStore won’t open, or you’rereceiving an error code.
Jake Harfield is an Australian freelance writer whose passion is finding out how different technologies work. He has written for several online publications, focusing on explaining what he has learned to help others with their tech problems. He’s an avid hiker and birder, and in his spare time you’ll find him in the Aussie bush listening to the birdsong.Read Jake’s Full Bio
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