Amazon Fire TV Remote App Not Working? 7 Ways to Fix
Get back to enjoying movies and music
The Fire TV remote app lets you control any Fire TV streaming device from your smartphone. The app is easy to use and set up, but system glitches, outdated software, and other factors can cause the app not to work with your Fire TV device.
If you can’t use the Fire TV app, the troubleshooting advice in this tutorial should fix the issue.
1. Check Your Internet Connection Status
The Fire TV app works only when yourFire TV streaming deviceand smartphone are on the same Wi-Fi network.
Open your Fire TVSettingsmenu, selectNetwork, and verify that you’re connected to the same network as your phone.
Press thePlay/Pause buttonon the Wi-Fi network to check its connection status. You’d see theConnected to Wi-FiandConnected to the internetstatus messages if your connection’s working correctly.
Reboot your router if the connection status tool reads “Not connected to the internet.” If the Wi-Fi connection has a captive portal or login page, press theMenu buttonon yourFire TV Remoteto open the login page.
Your Fire TV device should connect to the internet when you sign in to the network.
Contact the network administrator if you can’t sign in or use the network. If you have access to the network’s admin panel, check that yourFire TV isn’t blacklisted.
2. Update the Amazon Fire TV App
Amazon releases new versions of the Fire TV app to fixbugs and other performance issues. Head to your device’s app store and update the Fire TV app to the latest version.
If you use an Android phone, open theAmazon Fire TV app page in Google Play Store, and tapUpdate.
On iPhones or iPads, open the App Store, search forfire tv, and tapUpdatenext toAmazon Fire TV.
3. Force Close and Reopen the Fire TV App
If the Fire TV app is unresponsive orkeeps crashing, force-stopping and reopening the app might fix the problem.
Connect your phone to the same network as your Fire TV and reopen the Fire TV app. Clear the app cache file and storage data if it still doesn’t connect to your Fire TV.
4. Clear the Fire TV App Cache and Data
The Amazon Fire TV remote app might malfunction on Android devices if its cache files get corrupted. Deleting the app’s cache file can get it working correctly again.
Reopen the Fire TV app and try connecting to your Fire TV device. Clear the app’s storage data if the issue persists.
Open the Fire TV app and set up your Fire TV device from scratch.
5. Restart Your Devices
Reboot your smartphone and Fire TV if the remote app still doesn’t work. Press and hold thePlay/PauseandSelectbutton together for 3-5 seconds to reboot your Fire TV device.
Alternatively, unplug the Fire TV from its power source and plug it back in after 10-15 seconds. Restart your smartphone while yourFire TV reboots. Connect both devices to the same Wi-Fi network and check if the Amazon Fire TV app now works.
6. Update Your Devices
Updating your Fire TV can resolve connectivity issues and performance lags. Connect your Fire TV to the internet, download the latest Fire OS version, or install a pending update.
Connect your Fire TV to the internet, go toSettings>My Fire TV>About, and selectCheck for UpdatesorInstall Update.
You should also ensure your smartphone’s up-to-date. Go toSettings>General>Software Updateand tapDownload and Installto update your iPhone or iPad.
If you use an Android device, update its operating system viaSettings>System>System update>Check for update.
7. Reinstall the Fire TV Remote App
Delete the Fire TV Remote app, restart your smartphone, and reinstall it from your device’s app store.
Tap and hold the Fire TV app icon on your iPhone or iPad, tapRemove App, and selectDelete App.
On Android, go toSettings>Apps & notifications>App info(orSee All Apps) >Fire TV>Uninstalland tapOK.
Reboot your phone (and Fire TV) and reinstall the Fire TV app from theApple App StoreorGoogle Play Store.
Do Without Your Amazon Fire TV Remote
The Fire TV app offers a convenient way to operate your Fire TV device without the physical Fire TV Remote. If you have issues using the Fire TV app, the above recommendations should fix them. Otherwise,contact Amazon Customer Supportfor further assistance.
Sodiq has written thousands of tutorials, guides, and explainers over the past 4 years to help people solve problems with Android, iOS, Mac, and Windows devices. He also enjoys reviewing consumer tech products (smartphones, smart home devices, accessories, etc.) and binge-watching comedy series in his spare time.Read Sodiq’s Full Bio
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