8 Ways to Fix ”Aw, Snap!” Page Crash Error in Chrome

It kind of hurts our feelings

Chrome displays an error code or message when it runs into an issue. The “Aw, Snap!” error on your device signals that Chrome is having problems loading the page. This could be due to poor network connectivity, low device memory, bad extensions, corrupt cache data, or problems with the site you’re visiting.

In this tutorial, we’ll show you how to fix the “Aw, Snap!” error in Chrome. These fixes apply to both mobile and computer—Android, iOS, Windows and macOS.

1. Reload the Page

Refreshing the webpage will resolve the error five out of ten times. If you’re using Chrome on your computer, pressF5on your keyboard or select theRefresh iconnext to the address bar to reload the page. TheControl+R(in Windows) orCommand+R(in macOS) keyboard shortcuts will also refresh the page.

On mobile devices or tablets, tap theMore (three-dot) iconand selectReload.

If you’re still getting the “Aw Snap!” error, try visiting another website to determine the source of the problem. If Chrome doesn’t load other websites, there’s likely a problem with your internet connection. But if the error is specific to a particular web page, contact the site administrator to report the issue.

2. Troubleshoot Your Internet Connection

Anunstable internet connectioncan trigger the “Aw, Snap!” error in Chrome. Therefore, we recommend that you pause any ongoing downloads, music/video streaming, online gaming, and any bandwidth-heavy operations running in Chrome or on other browsers.

If your device is connected to a network but doesn’t have internet access, restart the modem or router. Reset your device’s network settings, update the network drivers, reset the router, and tryother troubleshooting tips listed in this tutorial.

On mobile devices, Chrome may display the error message if your cellular data is slow or inactive. If the connection or signal strength in your location is poor, move to a different location or switch to a different network provider. Before then, disable any VPN or proxy app and reset your device’s cellular connection by enabling and disablingairplane mode.

Go throughour article that covers all possible causes of slow mobile dataspeed for more troubleshooting solutions.

3. Use the Incognito Workaround

Chrome saves information (cookies and cache files) about websites you visit on your device. Although this information improves page load time and enhances your browsing experience, they sometimes prevent web pages from loading correctly. Opening the page in anIncognito windowwill prevent Chrome from storing the website’s cookies.

Copy the site’s URL, pressControl+Shift+N(orCommand+Shift+Non Mac) to open a new Incognito window, paste the URL in the address bar, and pressEnter. Alternatively, tap theMoreicon and selectNew Incognito windowon the menu.

To open the page in an Incognito window on mobile, tap theMore(orMenu icon) in the bottom-left corner, selectNew Incognito Taband visit the page in the new tab.

4. Close Other Tabs or Applications

Having too many Chrome tabs can slow down the browser, eat up your device’s memory, andcause other errors. Chrome may display the “Aw, Snap!” error if your device doesn’t have sufficient system resources to load the web page.

Close unneeded tabs orsave/bookmark them for later. That’ll free up memory for the affected web page(s) to load correctly. To close a Chrome tab, select thex iconon the tab or pressControl+Won PC (Command+Wfor Mac). Better yet, right-click the tab you want to close and selectClose.

Use theTask Manageron your Windows PC to close unneeded apps and background processes. To free up memory on a Mac notebook or desktop, use the Activity Monitor to kill and force-quit apps you aren’t using.

5. Close and Reopen Chrome

Doing this will refresh Chrome and eliminate hidden glitches preventing the browser from loading web pages (or a particular site) correctly.

6. Clear Chrome’s Cache and Cookies

We already highlighted how corrupt cookies and site data could hinder Chrome from loading web pages. If opening the site in an Incognito window doesn’t resolve the problem,clear Chrome’s cache files, cookies, and site data saved on your device and try again.

Open Chrome’sSettings, go to thePrivacy and securitytab, selectClear browsing data, chooseAll timein the “Time range” category, check theCookies and other site dataandCached images and filesoptions, and selectClear data.

On Android, open Chrome’s menu, selectPrivacy and security,chooseAll timein the “Time range” section, checkCookies and site dataandCached images and files, and tapClear data.

To clear Chrome’s cookies and cache data on iPhone or iPad, open the browser’s settings menu, selectPrivacy, selectClear Browsing Data, set the “Time Range” toAll Range, selectCookies, Site DataandCached Images and Files, and tapClear Browsing Data.

7. Disable, Update, or Uninstall Bad Extensions

Incognito mode in Chrome also disables all extensions. If you don’t encounter the “Aw, Snap!” error in an Incognito window, there’s probably a buggy or bad extension preventing Chrome from loading the page.

Head to Chrome’s extension management page and reload the page after disabling each extension in successions. If Chrome loads the page successfully after disabling a particular extension, that tells you the culprit responsible for the “Aw, Snap!” error.

In that case, update the extension or uninstall it from the browser and report the problem to the developer(s). Chrome automatically updates extensions in the background but at its convenience. Follow the steps below to manually update extensions in Chrome:

Close and reopen Chrome when the browser displays an “Extensions updated” success message and visit the website again.

If you’re still getting the error, remove the problematic extension and reload the page.

TapRemoveon the card displaying the extension and tapRemoveagain on the confirmation prompt.

8. Update Google Chrome

Although the “Aw, Snap!” error affects both smartphones and computers, the issue is prevalent in Chrome 78 and 79 on Windows devices. These Chrome versions contained bugs that allowed some antivirus programs to inject unsigned code in the browser, thereby preventing Chrome from loading web pages.

Open the Chrome Settings menu, selectAbout Chrome OS, and update the browser to the latest version.

If the problem persists after updating Chrome, disable or uninstall your antivirus software and try loading the page again. Still getting the “Aw, Snap!” crash error? Contact the website administrator or use Chrome’s feedback form to report the issue to Google.

Open Chrome menu, selectHelp, selectReport an issue, and provide details about the issue in the appropriate dialog boxes.

Google won’t send a personalized response, but they’ll investigate your report and fix any existing bug.

Sodiq has written thousands of tutorials, guides, and explainers over the past 4 years to help people solve problems with Android, iOS, Mac, and Windows devices. He also enjoys reviewing consumer tech products (smartphones, smart home devices, accessories, etc.) and binge-watching comedy series in his spare time.Read Sodiq’s Full Bio

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